This is routine shift work in dispatching emergency services, equipment and personnel.

Work involves the operation of a radio, telephone, and other telecommunication equipment in the Police Communication Center.  Emergency calls are received from the public and incumbents are required to contact the unit(s) to be dispatched, giving the type and location of the emergency and related information.

Work is reviewed while in progress and through evaluation of records and reports.

Essential Functions and Responsibilities

• Monitors telephone systems and takes pertinent information regarding emergency and non-emergency calls.
• Dispatches appropriate emergency services to respond to calls.
• Maintains information in which emergency units are in service and tracks their location.
• Maintains radio contact with emergency personnel dispatched to a call.
• Dispatches back-up units as necessary.
• Monitors radio frequencies which may have a bearing on City services.
• Transmits and receives all pertinent information relating to stolen/missing/wanted persons/items.
• Inputs and retrieves data on the in-house computer including, but not limited to, calls for services, field contacts, lookouts, etc.
• Monitors a variety of receiving stations including, but not limited to, Conyers Security Alert, closed circuit television.
• Contacts other emergency agencies regarding specific issues by telephone.
• Performs related work as required.

Knowledge, Skills and Abilities

• Good knowledge of the general procedures governing emergency services.
• Good knowledge of radio signals and ten-codes.
• Good knowledge of the geography of the City of Conyers.
• Skill in operating a variety of radio equipment, computer equipment, technical equipment and telephone systems.
• Skill in communication with nervous, confused or hysterical people while obtaining necessary and pertinent information.
• Ability to work rotating shifts as assigned, including nights, weekends, and holidays.
• Ability to act quickly, clearly and effectively in stressful situations.
• Ability to communicate effectively orally and telephonically, as well as be able to use Teletype Device for Deaf (TDD) equipment to communicate with the hearing impaired.
• Ability to multi-task.
• Ability to sit for extended periods of time at a workstation.
• Ability to hear and comprehend several modes of communication occurring simultaneously.  Examples:  phone, radio, personal computer and alarms.

Education and Experience

• Standard high school diploma or its equivalent.
• Prior experience in the field of emergency services, including dispatching and call-taking.
• Successful completion of the Georgia Basic Communications Officer Training Course.
• Secondary language preferred.
• Any equivalent combination of education and experience is acceptable.